PETERSBURG, VA (WWBT) - -
You pay your mortgage on time, every month but your lender is sending you foreclosure notices. The company even sends your payments back. It happened to a Petersburg woman. We figured out why and helped her stop the problem.
She's called this home for three decades, but when her mortgage was sold to a new lender, Claireather Mason was at her wits end.
When we asked if she was worried about losing her house, Mason responded, "Yes I am! Because there seems to be no justice. It seems like the mortgage companies do whatever they want to do."
Her troubles started last June. She paid her mortgage, she even has a statement from her lender showing it received the payment and processed it, but then she got a letter in the mail- telling her "We have not received your payment." "You are in default."
As Ocwen Financial took over her mortgage- the foreclosure notices continued and the company never accepted any new payments. Months of returned checks just piled up on her living room table. She'd mail them in, but they would just come back.
"They taped them together and they're still taped together and they mailed them back to me," said Ms. Mason. She eventually called Central Virginia Legal Aid for help, but even letters from lawyers could not get Ocwen to listen. That is- until NBC12 got a hold of the company.