Mahdi went through the upsetting ordeal of having her Bank of America checking account compromised, which was bad enough until of course, BOA found a way to make the whole thing even worse. Shocker.
She writes that in December last year, she noticed her account had charges totaling $1,168 at places like a gas station in Ohio, far from her home in Dallas. She then went through her statements with a banker and found an additional number of small charges adding up to $219. Reps at the bank said someone likely made a duplicate of her card or stole the info from a gas pump.
She called Bank of America from her branch to file a fraud claim, and was sent claim forms to be mailed in to the department. The next day, her total of $1,387 was refunded to her account. Great! But then not so much.
A month later, I look in my online account and I see they reversed $1,168 from my payment. I immediately called to find out what happened and explained to the agent that I had sent the paperwork. The Bank of America employee tells me since I filed two claims, one for $1,168 and one for $219, that under legislation I can't file a claim within 60 days of each other.
I then ask the Bank of America rep let me speak to a manager. The manager tells me the same thing. At this point I am frustrated and angry that a bank that I do business with allows their customers to get robbed. I ask to speak to someone higher to get this resolved or I will be going to my local news and alerting the public via The Consumerist. The manager comes back and tells me that his manager is in a meeting and will call me back.