Friday, August 26, 2011

Wells Fargo And Visa Take A Month To Refund $400 Gift Card Error


It's a pretty simple error; easy enough to make. When Todd asked for a $100 Visa gift card at Wells Fargo, the teller misheard "for a hundred" as "four hundred." $400 was promptly taken out of his bank account and placed on the card, and Todd was never asked to authorize the amount in writing. It was only when he checked the receipt after leaving the bank that he found the error. He set off to get his money put back into his account, but it wasn't so simple even just minutes after the transaction. Adding a credit card company into the mix adds a new and exciting level of bureaucracy when dealing with a large bank.


No comments: