Girlfriday's Management at Issue

By Glenn Kessler
The Washington Post
Saturday 10 November 2007

Critics cite Blackwater, Baghdad Embassy and passports.

Shortly after Condoleezza Rice took charge of the 57,000-person State Department in 2005, she said she relished the challenge of "line responsibility" in leading a large organization. "I really enjoy that," she said in an interview. "Some of my favorite times here have been my budget and high-level management reviews."

Nearly three years later, Rice is under fire from inside and outside the State Department for a range of crises that are largely managerial in nature - the failure to monitor private security guards in Iraq, the delays in opening the huge U.S. Embassy under construction in Baghdad and the resistance of some Foreign Service officers to being forced to serve there. Over the summer, the department also fell woefully short in processing passport applications, resulting in ruined vacation plans for many Americans.

Within the department, Rice is viewed by many rank-and-file employees as an aloof manager who relies on a tight circle of aides, leaving her out of touch with the rest of the staff, in contrast to her predecessor, Colin L. Powell, a retired Army general who won praise from workers for treating them as though they were his "troops." At her last town hall meeting with employees 2 1/2 years ago, Rice told staffers: "I consider myself the chief management officer of this department." But a poll by the American Foreign Service Association indicated that an overwhelming majority did not feel that Rice was their advocate.

The latest controversy about forced assignments to Iraq has only heightened internal resentment of Rice's management style. "I personally do not like the ultimatum-giving," said one Foreign Service officer. "It is not what State is about."
More on the story.